We are so convinced of the quality of our custom made wedding dresses that we offer a refund for any dress.
To initiate the return process, you can send a written notice to the following e-mail address email@example.com. We will be sure to get back to you in no time to confirm your ticket. Please note this is not an acceptance of the return.
The return should be initiated within 14 days after you have received your dress, it should be unworn and in perfect condition i.e. all labels, tags still attached and in its original packaging.
Should any alterations be needed, our courier will pick up the dress and then re-deliver it to you for free*. This applies only for a one-time re-delivery.
*Applies to EU countries only.